So is it only one "Graphic Thunderbolt port which is suppose to work? Intel technologies may require enabled hardware, software or service activation. I'm out of ideas. EreskiFebruary 20, 2020, 6:35pm #28 Hi. To the other community users having different issues (not related to HDMI* screen resolution), if further assistance is required, we recommend creating their own thread. // Your costs and results may vary. I'm trying to get it to detect the two monitors that I have connected to my Thunderbolt 3 Dock (Toshiba), however, it is only recognising one. Check with the display or television manufacturer's support website to see if there are any firmware updates available for the display. Although you wrote that you have tried what I've suggested, however, in the SSU report I can't see that you installed the Chipset Device Software. The display even features a 144Hz refresh rate. Bios was updated just recently. You may re-send via your, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html, NUC 2nd Monitor Waking issues - Intel Communities. i use 2 displays (hdmi + usb c). Ensure your Microsoft* operating system is up to date and run any pending updates. Why? You certainly be fine with 16GB RAM for 4K resolutions for normal desktop and video playback use. But no difference. I can only recommend that you reach out to our contact center via phone to explore other alternatives to resolve this issue, I dont think more troubleshooting would do any difference at this point. Thanx@n_scott_pearson for the quick response on this. Based on this image, is it the one labeled with the letter "G"? I used the Balance mode. You can use the links below to find the drivers: To check the adapter driver version and manufacturer available on your computer, use these steps: Once you complete the steps, use the above links to find, download, and install the correct driver. https://1drv.ms/v/s!Ahjvh5d0MhNShnl9ndNMQXOu92B9?e=tq2wts. You may contact the ASUS* support for a (newer) firmware update. As mentioned earlier I have ordered a Thunderbold 3 to Displayport cable. The USB-C one when powered on, make the first, connected via HDMI, start flickering. I connecten 2 Asus monitors to the NUC, both are exactly the same. Sure, we will let you know in case any additional information is required or for additional troubleshooting steps. For more complete information about compiler optimizations, see our Optimization Notice. Sign up here Q:Did you try using the "USB Disk" with the USB-C port located at your right to confirm if this device is being recognized? Download and install theIntel Management Engine Driver. Here is our "contact us" information: https://www.intel.com/content/www/us/en/support/contact-support.html#@8. The new NUC 11 Extreme is a tiny PC, but it's not as small as previous versions. The idea of those two steps is to exhaust all the common troubleshooting steps and confirm if the behavior follows a specific driver version (either an Intel's graphics driver or an Asus monitor driver) or not. Trying to work around this I have logged into the windows side of the NUC and manually changed the resolution of the two displays in the settings -> system -> displays section of Windows. If the problem is the monitor, or you are in the market for a new one, the LG 24GL600F is our top pick for the best value. My apologies for my redundant response. Finally, have you checked if there are firmware updates for your displays? Which port are you using to connect the displays? I checked Windows 10 and 11 and both show this problem. Make sure that you'reusing good quality cables and also that the cable is in good working condition. Hi, I also experienced problems with the hdmi outputs of this model. While I was writing this, I recorded a small video showing the problem. Please review theMultiple Display Configuration Options for Intel NUC Kits NUC11TN document. Also, newer version for the graphics driver. It offers a great mix of speed, reliability, outstanding customer service, and affordability. Diaplay 1 is at 1920x1080@60p and Display 2 is at 1920x1080@60p. Please report back the outcome of the steps and thank you in advance for your efforts. So, again it is an issues between the NUC and the Asus monitors. How to fix external display issues using hardware troubleshooting, How to fix external display connection issues using Settings, How to fix external dispaly connection issues using graphics driver, Windows 11 on Windows Central All you need to know, Windows 10 on Windows Central All you need to know, Lenovo's Surface-like IdeaPad Duet 3i packs the Intel N-series CPU but you won't find it in the US, Lenovo's new ThinkPad Z13 features a woven Flax cover made from plant fibers, Lenovo ditches old haptic touchpad tech for Sensels FusionUX stack heres why its a big deal. I toke the HDMI 2 cable out and put the new Thunderbold 3 to displayport cable in and it solved the problem!!! If so, when did the issue start happening? https://www.intel.com/content/dam/support/us/en/documents/intel-nuc/NUC11TN_TechProdSpec.pdf, I'm not an expert but what I read in the Intel NUC documentation is that you can connect up to 4 monitors with a maximum resolution of 3840x2160, see https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. Switching the adapter from one port to the other or switching the cable from one monitor to the other, does this make any difference? 2. I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. This is a nice puzzle Waiting for your comments. and our Connect another known working monitor to determine the issue isn't the graphics card. Only HDMI1 could do 2560x1440. You can adjust the refresh rate in the. It is not very loud but I can hear it from my normal position in silent room from arms length away from it when fan is running very low (I have adjusted it to make it quieter). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Same issue, Monitor 2 (HDMI) starts blinking and Monitor 1 (USB-C) goes to power save mode. We appreciate all feedback, but cannot reply or give product support. Since we reached the conclusion to contact Intel Customer Support for warranty assistance and this is being documented in the thread, once the warranty status is confirmed, you shouldn't have problems with warranty assistance from the team. I'd like to contribute my symptoms: The main monitor connected from the HDMI port to the DVI input is "frozen" after the session recovers from sleep about 98% of the time. (if applicable). I have to configure the HDMI as the primary display. Is is not very loud and it is depending of power options. Here I noticed something very strange. Do you work for Intel? Both monitors can handle a resolution of 2560x1440. 1- How many Intel NUCs do you have that are affected by this behavior? Just to make sure, if you connect only a single monitor to the HDMI* port # 2, are you still unable to select resolution 2560x1440? Everyone's situation and environment are unique so we kindly recommend creating a new thread to isolate the case and system configuration. Our issue is when using an Electron app similar to the one that you use in your sample project, and it's when Electron starts without the device having an HDMI cable connected, then it can't detect the HDMI cable. Affected Devices All Dell Monitors All Dell Notebooks with Intel Integrated CPU Do you use predefined fan profiles, like balanced without any tweaking them? Dont have an Intel account? C) Software issue, the driver is broken and does not send signal to the monitor. So the Cables go directly from computer to screen. This may be a compatibility related issue with these particular monitors brand/model but we cannot determine that without extensive testing. Power off the computer and restart to refresh the connection. Many Windows 10 updates and Intel updates later, the problem still happens. Mauro Huculak is technical writer for WindowsCentral.com. When you purchase through links on our site, we may earn an affiliate commission. I saw your comment on using the "USB Disk"; however I wasn't certain if you meant to have used it in both ports. When adjusting PCI Express LSPM from MAX to OFF it is loudest. Make sure monitors or TVs are running the latest firmware. For more information, please see our the usb-c cable works perfectly, but the hdmi doesnt work with the monitor. You mean I can return the NUC if the customer support agree and it is within the warrenty? Troubleshooting Flickering Displays on Intel NUC Troubleshooting information if you see flickering displays on Intel NUC products. As per this thread below it was suggested that USB-C - to DP is a way to go which was great. Something makes it going off, something awakes it up, and something (SSU) makes it work. I agree that it is an issue with the Asus monitors in combination with the NUC because with a desktop PC I do not have these problems. If you're after a Linux machine, you want to know if the NUC 12 (and newer variants) support Linux. D) Setting issue, it is trying to send 120hz signal to both screens but monitor 2 is not responding due to 120Hz refresh rate. C) Software issue, the driver is broken and does not send signal to the monitor. The Intel sign-in experience is changing in February to support enhanced security controls. Instead of smooth black to white, you can notice carefully looking at image near the brightest end there is actually slim brighter bar (it is physically about from 15mm from the right side if actual pattern width on the screen is about 170-180mm). We have not heard back from you, so we will close this thread. If you require a response, contact support. For more complete information about compiler optimizations, see our Optimization Notice. Locate the display controls and switch to the correct input port. The problem happens from day 1, somewehre in March. Are you using USB-C-to-DP adapter (plus DP cable) or USB-C-to-DP cable? Please do not enter contact information. Check Device manager > Display adapters. The installation of the tool is straightforward. Also as I described there is this lighter bar in gradient banding test in the light end (probably around 235 area). They were all hooked up to 2 PC's with both a nVidua graphics card. 1. Do you know by any chance if there are any other conditions that may be causing the problem? I would like to know what you might find in the logs. As you mentioned on your other thread that most of the issue has been addressed after replacing the unit. Try the flickering display with a known good computer. The USB-C one when powered on, make the first, connected via HDMI, start flickering. I will close this thread. 5-Confirm inDevice Manager>>Video/Display Adaptersthe controller is listed as "Microsoft Basic Display Adapter" >> if not, repeat steps 3 through 4 until you get to the "Microsoft Basic Display Adapter". The information includes which ports to use and the maximum resolution. By signing in, you agree to our Terms of Service. Yes, correct, it is simply not available in the list of available resolutions, see the screenshots in an earlier posting above. Intel technologies may require enabled hardware, software or service activation. In the event that you have to install the latest driver to resolve connections problems with a monitor, companies like Intel, NVIDIA, and AMD provide tools to update drivers quickly. Maybe you have a problem with the fan it selves? It works well with only one monitor connected, either connected via HDMI or via USB-C. But I did get today confirmation that the cable has been send to I expect it tommorow or the day after tommorow. Sorry, you must verify to complete this action. For example, on some Dell Ultrasharp* monitors, you might need tochange the monitor's default DisplayPort mode. Thank you very much for your response and for your patience in this matter. Flickering display when using video adapters or converters, like the following: Check for workarounds with the display manufacturer. I've swapped monitors and cables. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. For more complete information about compiler optimizations, see our Optimization Notice. Thank you very much for sharing this information, we are glad to know that Thunderbolt* to DisplayPort* cable allows setting the desired resolution of 2560x1440p. But this is not correct, they are both connected to the HDMI outputs. All drivers have been updated as per Intel's update assistant. // No product or component can be absolutely secure. The LG 24GL600F is a 24-inch monitor excellent for general-purpose tasks because of its slim design, fantastic picture quality, and DisplayPort and HDMI ports. Future US, Inc. Full 7th Floor, 130 West 42nd Street, Please do not enter contact information. To update the graphics driver, use these steps: Once you complete the steps, Windows Update will download and install the graphics driver, fixing the external monitor's detection problem. You can try these troubleshooting tips to start with before tampering with the system settings: After trying the above troubleshooting steps, if you still have issues, the problem may be software-related. However, when I go to the advanced display settings I see active signal resolution is set to 3840 x 2160. https://community.intel.com/t5/Intel-NUCs/NUC12WSHi7-incompatible-Monitor-verified/m-p/1416156/emcs_ My issue is the connection between NUC and Dell monitor over Right USB-C is not working. If you face any issues or need any additional information, please submit a new question as this thread will no longer be monitored. Update the external monitor firmware to help fix bugs and compatibility issues (uncommon). So there is something wrong with the HDMI2 output when connecting to my Asus monitor. Here are my answers: 2) I just have these two Lenovo L27m-28 monitors. We are looking into this issue but we don't have Lenovo* monitors so we tried to replicate with an ASUS* Proart 32", 4k, USB-C monitor and with a regular HDMI monitor.
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